EVERYTHING UNDER ONE ROOF
Sales talks to everyone. From poultry farmers, bakers and shipowners to parking operators and pharmaceutical companies. Customer or not. At home and abroad. It takes more than a quick sales pitch to convince (potential) customers about Bolidt; as a sales professional you must also be able to have an in-depth conversation. Through years of research and countless projects, Bolidt has built up a vast amount of knowledge. Our sales staff therefore know which requirements the flooring in a particular segment needs to meet – often even before customers do. Which synthetic flooring is resistant to the acids in milk? The dairy producer hears it from Sales. Which system is 100% hygienic? The hospital trusts the advice given by Sales. As a sales professional you are a specialist: you know everything about your segment. That makes your pitch extremely powerful. You know all the strong qualities of the Boligrip system. You know how indestructible the new Bolidtop floor finishes are. You are a good listener, understand the questions customers ask and – with all your expert knowledge – you immediately give them the best advice. From 2019, you will be able to invite your customers to the Experience & Innovation Centre and let them experience what you mean. A baker, for example, can feel that the recommended flooring remains slip resistant with flour on it.
If innovating is in our blood, then the Innovation Center is the heart of our company. This is where new materials, systems and applications are developed. A closed, dull laboratory? Not at Bolidt. We show what we have come up with: the very reason for opening the Bolidt Innovation Center in 2019. The Innovation Center will have a central place in it, enabling visitors to experience synthetics in all their aspects. Under the motto: Innovation starts with inspiration. We keep our formulas secret, of course, but we are happy for everyone to know what we make with them. Like a flooring system that detects presence. Or one that stores energy. In the Innovation Center, we want to trigger our co-makers: can you do all those things with synthetics? Together we then transform ideas into innovations. While innovating is its primary focus, the Innovation Center also plays a supporting role. Hundreds of questions from departments including Sales, Operations and Production are answered every year. Every product we make is thoroughly tested by the Innovation Center quality assurance team. With their critical eye, they are the guardians of Bolidt’s high quality standards.
Project planning does what its name implies: the department plans and prepares for all of Bolidt’s projects. It starts with a list of things that need to be checked. Do the square metres in the contract correspond to those on the working drawings? Do technical conditions on-site meet the requirements for carrying out the work? Project Planning measures all the spaces on the working drawings and determines how much material and which tools are needed for the project. Together with the SHEQ department, Project Planning also prepares all the health and safety plans, including the work plans needed for all projects worldwide. Conclusion: as a project planner you should enjoy figuring things out. And be able to persevere. If the square metres don’t add up, it can be challenging to find out where the mistake is. Experience with AutoCAD is helpful, as well as some knowledge of structural engineering. Very important: the ability to think in 3D. You are looking at a flat drawing, but you have to visualise the project in your head.
Operations provides full (administrative) support for all of Bolidt’s projects, making arrangements as varied as staffing application teams, booking plane tickets and hotels for the installers, ordering materials, requesting delivery documents from contractors and last but not least: liaising with the customer. About the starting date of a project, for instance. That means spending a lot of time on the phone and being able to switch quickly between tasks, because, in any given week, Bolidt has about 70 projects running worldwide. A qualification such as a BTEC national diploma is a plus, as is a no-nonsense attitude. So: you need to be hands on and able to work well under pressure. To work in Operations you also need strong communication skills, knowing what to say to customers, but also to the guys in Application.
Application means installing the thermosetting synthetics. Application also means: adventure. You work on projects around the world. On one project you may find yourself working on the decks of an enormous cruise ship in Miami and on another installing high-tech flooring at a German hatchery. The work can be intense at times, but it is always rewarding. Installers are immensely proud of their projects and rightly so. They all pulled together and created the spectacular design floor finish in London’s Science Museum, for example. After working on all those projects together, you go the extra mile for each other. The team spirit is very strong and there is a sense of camaraderie that you won’t find anywhere else. Well, maybe in the military.
Bolidt’s motto – ‘everything under one roof’ – also applies to our Finance department. Nothing is outsourced. Finance manages receivables and payables, has the necessary tax knowledge, takes care of all invoicing and, if necessary, chases payment. Because every aspect of finance is covered by our own staff, work in the department is very varied. Finance moreover plays a pivotal role in every project. Bolidt operates globally. No project is the same and the terms of payment vary from one part of the world to another. Finance has the important task of checking all agreements and limiting the financial risks for Bolidt. Working in Finance means staying on top of that task. Like a pit bull. At the same time, you should be able to be flexible. Sometimes you will stand your financial ground: agreements must be kept. Other times, you will compromise with the customer to maintain a good relationship. Also important: a critical mindset. You keep your eyes and mind open to possibilities of how Finance could work smarter.
Traditionally, Purchasing’s role is to ensure that everyone within a company has the materials they need to do their job. But Bolidt is not a traditional company and so Purchasing is in a constant state of flux. Its role is changing from ordering to negotiating terms. Purchasing secures the best terms – price, delivery, quality, specifications – so that employees themselves can easily order what they need without losing time. This is how Purchasing makes its contribution to LEAN production at Bolidt. By linking Sales, Operations and Purchasing together, the purchasing cycle is shortened considerably. The result? All the materials needed for a project are ordered automatically and delivered just in time based on the terms negotiated by Purchasing. Purchasing oversees everything using, among other things, QlikView. This tool visualises data and gives Bolidt real-time insight into all purchasing information. Again: the department is in a constant state of flux. Working in Purchasing therefore means breaking new ground on a regular basis. And Bolidt will give you plenty of scope to do so. Do you have a good idea? Go ahead and do it. What doesn’t change is our philosophy of collaboration. We see suppliers as partners, with whom we aim to build long-lasting relationships.
The Logistics department plays a crucial role in Bolidt’s projects: without materials, the application teams cannot start their work. Logistics therefore makes sure that everything – products and tools – is delivered to the project site on time. By road, air and sea. Challenging work, especially when it comes to international projects. Which starting date did Sales agree with the customer? How long does it take for the ship to get to Hong Kong? How much time will it take to clear customs? Is the deadline achievable for Production? The fact that Bolidt keeps everything in-house makes the work even more interesting. Because this means that you’re involved in a project right from the quotation stage, instead of only at the end. It also means that you’ll have frequent interactions with colleagues, shipping companies and customs authorities. Strong social skills and resourcefulness are therefore essential, as well as the ability to communicate clearly and concisely. There is no time for waffle.
Bolidt is extraordinary. Not your average synthetics producer. Bolidt is a versatile company, active in over 35 segments. Bolidt is innovative, creating an endless stream of new applications for synthetics. Bolidt does everything in-house and thus controls the entire value chain. Working in Marketing means getting that special message out. Nothing less than promoting Bolidt’s DNA. A message to a variety of target groups. Prospects, customers, co-makers, colleagues and soon: thousands of visitors of the Experience & Innovation Centre. Everything in-house? So that includes Marketing. The department develops all communication materials, takes care of online marketing and manages social media itself. That grip on marketing is extremely important for an international company. Bolidt branding is a 24/7 process. Hendrik-Ido-Ambacht rules the world. Dynamic is an understatement.
ICT’s scope of work is both broad and specialised. Entirely in line with Bolidt’s vision: keeping everything in-house, not being dependent on third parties. All hardware and software needs to work and function 24/7. That is why ICT looks after the maintenance of every piece of hardware within Bolidt: not only computers, servers and (wireless) networks, but also (label) printers, handheld terminals, timers, telephone stations, smartphones and all other mobile devices. ICT also programs and develops the software Bolidt uses. The CRM and Manufacturing functionalities in the Microsoft Dynamics NAV ERP system, for instance, were customised for Bolidt by ICT. Additionally, the department develops its own apps for iPhones and iPads, like an app enabling installers to record their hours worked and materials used. With such a workload, your work attitude can only be: not words, but deeds.
Production produces all the components for Bolidt’s flooring systems, surface courses and marine decking. Working in Production, you sometimes have to knuckle down to get the job done. But: always keep your wits about you. You need to have an affinity with chemical substances and be able to carefully read the formulas. Precision is extremely important; a weighing error can easily result in an incorrect composition. Besides quality, safety and sustainability are high on the priority list. There is no such thing as waste and we are committed to keep making our production even greener. When you work in production, you are at the basis of everything that Bolidt creates. You are producing for a specific project. That also means working under time pressure: the installers cannot be kept waiting for their products. Once you have managed to get everything done, you have made an important contribution to a successful Bolidt project. And every reason to be proud.
The warehouse issues all products, tools and consumables the installers need to do their jobs. This does not only include the components, mixed and packaged to specification, but also the (hand) tools and machines, for instance, that are needed to install a floor finish. You get all the products ready for transport by road, sea and air and know how to pack and label them according to the applicable rules and regulations. As a warehouse operative, you always work on specific projects with a hard deadline. That means that you must be able to work accurately and under pressure: the right products need to arrive at the project site on time and in the right quantities. If the shipment is not complete, the installers cannot start their work. Not ideal (and very costly) to have them waiting for their materials in Australia. So you play a crucial role in all the projects Bolidt carries out across the world.
What’s in a name? Everything, when it comes to Maintenance. The department looks after all maintenance of tools, the company fleet and the production machines. Maintenance checks, maintains and inspects all the tools and equipment the installers use every day. To ensure that they are ready for use, anywhere in the world – despite differences in, for instance, mains voltage and frequency. This makes Maintenance an important department, because it makes sure that the installers can keep doing their job. All regular inspections and small repairs on our 85 company vehicles are also carried out by Maintenance. Additionally, the department ensures that the vehicles go to the dealer for service on time. The customisation of all company vehicles is also done by Maintenance. And finally, it deals with any damage to the vehicles, as well as the maintenance of the machines that are used to produce the components, prefab materials and products like Esthec. The name says it all: if you are good with your hands and have a passion for all things technical, you’ll love working in Maintenance.